Terms & Condition

1. Unboxing Video is Mandatory

As soon as you receive your order, you must record an unboxing video while opening the package. The video should clearly show the sealed parcel, the opening process, and the product inside. This video is the only proof we accept for any damage or exchange claim. If you do not have an unboxing video, we will not be able to process any exchange or refund — no exceptions. You must contact us within 48 hours (2 days) of receiving the product to report any issue. Claims made after 48 hours will not be accepted.

2. Damage and Exchange Policy

We will only exchange a product if it was damaged because of our mistake — for example, if it was broken during packing or shipping, or if it had a manufacturing defect. If the product was damaged by the customer after delivery, we will not accept an exchange. Normal wear and tear is also not covered.

3. Damaged Parcel — You Choose the Solution

If your parcel arrives damaged or broken, you have two options and the choice is completely yours. First, you can ask for a replacement and we will send you the same product again for free. Second, you can ask for a full refund and we will return your money to the original payment method within 5 to 7 business days.

4. Wrong Product Received

If you receive a product that is different from what you ordered — wrong item, wrong color, wrong size, or wrong variant — you are eligible for a full exchange. We will arrange the pickup of the wrong product at our cost and send you the correct one. You must report this within 48 hours with your unboxing video as proof. The wrong product must be returned unused and in its original packaging.

5. Order Cancellation Policy

You can cancel your order only before it has been dispatched. Once the order is packed and shipped, it cannot be cancelled for any reason. So please double-check all your order details before completing your purchase. If you want to cancel, contact us as soon as possible so we can check if the order has been dispatched yet.

6. Customized Products

We make customized products based on your requirements such as name, design, color, or size. To confirm a custom order, you need to pay a partial advance amount before we start making it. The remaining payment must be done before dispatch. Once production has started, custom orders cannot be cancelled or refunded — unless the product arrives damaged or is wrong due to our mistake.

7. Delivery Time and Failed Delivery

Orders are normally delivered within 5 to 7 business days after dispatch. Delivery times can vary depending on your location or situations outside our control like holidays or weather. If delivery fails because you gave a wrong address, re-delivery charges will apply. If the courier tries to deliver but you are not available, the parcel may be sent back to us and you will have to pay re-dispatch charges.

8. Returns — Shipping Cost and Product Condition

If the return is because of our mistake such as a wrong or damaged product, we will pay the return shipping cost. If you are returning for any other reason, you will have to pay the shipping cost yourself. All returned products must be unused, unwashed, and in original packaging with all tags attached. Products that show signs of use or damage by the customer will not be accepted. Refunds after return will be processed within 5 to 7 business days.

9. Out of Stock Products

Sometimes a product may go out of stock after your order is placed. If this happens, we will contact you immediately. You will have three options — wait for the product to be restocked, choose a similar product of equal value, or get a full refund within 5 to 7 business days.

11. Right to Refuse an Order

We can cancel or reject any order if we suspect fraud, if a customer has a history of false claims, or if the delivery location is outside our service area. If we cancel your order, you will receive a full refund within 5 to 7 business days.

12. Contact Us and Disputes

For any questions or complaints, contact us on WhatsApp or email. We reply within 24 to 48 business hours. If there is any dispute, we will first try to solve it directly. If not resolved, it will be handled under Indian consumer protection laws. We can update these terms at any time and the latest version will always be available on our page.

Placing an order means you have read and agreed to all the above terms.